Frequently Asked Questions (FAQ)
Ordering & Products
What products do you offer?
This FAQ section covers everything about our custom-designed wall art, cozy blankets, and decorative pillows. We specialize in products that feature unique artistic designs. Additionally, all our items are available in various sizes and styles to suit different preferences. Moreover, these frequently asked questions will help you understand our product range better.
How do I place an order?
First, browse our product categories and select your desired items. Then, choose your preferred size and add products to your cart. Finally, proceed to checkout and complete your payment information.
Can I customize my order?
Currently, our products come with pre-designed artwork. However, we offer various design options across different categories. Furthermore, multiple sizes are available for most items.
What sizes are available?
- Wall Art: Various print sizes from small to large format
- Blankets: Standard throw and oversized options
- Pillows: Multiple dimensions to fit different furniture
Shipping & Delivery
How long does shipping take?
Orders are processed within 2-5 business days since items are made-to-order. Subsequently, shipping typically takes 3-7 business days depending on your location. Therefore, total delivery time is usually 5-12 business days.
Do you ship internationally?
Yes, we offer international shipping to most countries. However, delivery times may vary by location. Additionally, customers are responsible for any customs fees or duties that may apply.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. Moreover, you can use this number to monitor your package’s progress. Furthermore, tracking information updates regularly throughout the shipping process.
What if my order is damaged during shipping?
If items arrive damaged, please contact us immediately with photos. Subsequently, we’ll provide a replacement or full refund. Additionally, we’ll handle all communication with the shipping carrier.
Product Care & Quality
How do I care for my blankets and pillows?
Most items can be machine washed on gentle cycle with cold water. However, we recommend checking the care label on each product. Furthermore, air drying helps maintain the artwork’s quality longer.
Are your products suitable for outdoor use?
Our products are designed primarily for indoor use. However, they can be used outdoors temporarily. Moreover, prolonged sun exposure may cause colors to fade over time.
What materials are used?
We offer various material options including fleece and sherpa for blankets. Additionally, pillows come in different fabric types. Furthermore, wall art is printed on quality paper or canvas materials.
Payment & Security
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options. Moreover, all transactions are processed through encrypted, secure systems. Additionally, your payment information is never stored on our servers.
Is my personal information secure?
Yes, we use industry-standard encryption to protect your data. Furthermore, we never share personal information with third parties. Additionally, you can review our complete privacy policy for more details.
Returns & Customer Service
What is your return policy?
We offer a 30-day return window from delivery date. However, items must be in original condition and packaging. Moreover, custom orders cannot be returned. Furthermore, you can read our complete refund & returns policy for detailed information.
How do I contact customer service?
You can reach us at contact@alerisproducts.com
Additionally, we typically respond within 24-48 hours during business days. Moreover, our team is available Monday through Friday, 9 AM to 5 PM.
What if I have a problem with my order?
First, contact us with your order number and details about the issue. Then, we’ll work quickly to resolve any problems. Furthermore, customer satisfaction is our top priority, and we’ll find a solution that works for you.
Technical Support
I’m having trouble with your website. What should I do?
Try refreshing your browser or clearing your cache first. However, if problems persist, please contact us with details about the issue. Additionally, include information about your browser and device type to help us assist you better.
My coupon code isn’t working. Why?
Coupon codes may have expiration dates or specific terms. Moreover, some codes only apply to certain products. Furthermore, codes cannot typically be combined with other offers. However, contact us if you believe there’s an error.
Still Have Questions?
If you didn’t find the answer you were looking for, don’t hesitate to contact us:
- Email: contact@alerisproducts.com
- Response Time: Within 24-48 hours
- Business Hours: Monday – Friday, 9 AM – 5 PM
We’re here to help and ensure you have the best possible experience with our products!
This comprehensive FAQ section addresses common customer inquiries, and we continuously expand our FAQ based on feedback to ensure these frequently asked questions remain current and helpful.
