Refund & Returns


Refund & Returns Policy – Our Commitment to Your Satisfaction

Refund & Returns,We want you to feel completely satisfied with your purchase. If your order doesn’t meet your expectations, we’ll guide you through our return and refund process with care and clarity. Our team prioritizes your experience, responds promptly to every concern, and follows structured procedures to ensure fairness and resolution.

Return Eligibility

✅ Items You May Return

To begin, you may return the following items:

  • Wall art prints, as long as you keep them in original condition
  • Blankets and pillows, provided they remain unused and in original packaging
  • Items with manufacturing defects or printing errors
  • Incorrect shipments caused by our team
  • ❌ Items We Cannot Accept
  • We do not accept returns for:
  • Custom or personalized orders
  • Items damaged through misuse
  • Products missing original packaging
  • Items submitted after the return window closes

Return Time Frame

You have 30 days from the delivery date to request a return. After this period, we decline all return requests and do not issue refunds. We apply this policy consistently and do not make exceptions.

Return Process

📨 Step 1: Contact Us

Start by emailing contact@alerisproducts.com and include:

  • Your order number
  • Photos (if the item is damaged or defective)
  • Reason for return
  • Preferred resolution (refund or exchange)

Step 2: Receive Authorization

We review your request within 2 business days and send:

  • A return authorization number
  • Shipping instructions
  • A prepaid return label (if the item is defective or we made an error)

Step 3: Ship the Item

Please package your item securely in its original packaging. Include the return authorization number and attach the provided label. If you’re returning an item due to a change of mind, you’ll need to cover the shipping costs unless you use our label. We recommend using tracked shipping for peace of mind.

Refund Processing

Timeline

We process refunds within 5–7 business days after we receive your returned item. then apply the credit to your original payment method. We exclude original shipping costs unless our team caused the issue. In such cases, we refund the full shipping amount after confirming the error.

Refund Amounts

  • Full Refunds: We issue full refunds for manufacturing defects, printing errors, or incorrect shipments
  • Partial Refunds: We may reduce the refund if the item isn’t in original condition
  • No Refunds: We do not refund items returned outside the allowed timeframe or those that don’t meet our eligibility criteria

This structure ensures fairness for both you and our team.

Exchanges

We offer exchanges for:

  • Different sizes (if available)
  • Manufacturing defects
  • Printing errors

We follow the same steps as our return process. Once we receive and process your returned item, we ship the replacement. Our fulfillment team verifies the return before dispatching the new item.

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately and include photos
  • We’ll send a replacement or issue a full refund
  • You don’t need to return the defective item unless we request it
  • We cover all shipping costs related to confirmed defects

International Returns

For international orders:

  • You have the same 30-day return window
  • You must cover return shipping costs unless we made an error
  • You are responsible for customs fees or duties
  • We issue refunds in the original currency

Print-on-Demand Notice

We create each item specifically for you after you place your order. Production typically takes 2–5 business days. Once production begins, we cannot cancel the order. This approach allows us to offer unique designs while minimizing waste
Contact Information

For all return and refund inquiries:

Email: contact@alerisproducts.com

Response Time: Within 24–48 hours
Policy Updates

We occasionally update this policy to improve clarity and service. When we make changes:

  • We post the updates on this page
  • We display the effective date clearly
  • We notify registered users once we publish the changes
  • Continued use of our website confirms your acceptance of the updated policy

Last Note

If you have questions about this policy, reach out to us anytime. We’re committed to providing excellent service and ensuring your satisfaction with every purchase.